Refund policy
REFUND POLICY
Our satisfaction guarantee
Try Arctic Ray risk-free. If you're not satisfied with your first order, contact us within 30 days of delivery and we'll refund your first box, even if it's opened. This guarantee applies once per customer, on the first order only.
Returns
For health and safety reasons, we can only accept returns of unopened products in their original, sealed packaging, within 30 days of delivery. Once a box has been opened, it cannot be returned or refunded, except if it arrived damaged or incorrect (see below).
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund at no cost to you, whether the box is opened or not.
How to request a return or refund
Email us at contact@arcticray.ca with your order number and the reason for your request. We'll reply within 2 business days with the next steps. Items sent back without first contacting us will not be accepted.
Return shipping
Return shipping costs are the customer's responsibility, unless the item arrived damaged or incorrect.
Refunds
Once your return is received and inspected, or your request is approved, your refund will be issued to your original payment method within 5 to 10 business days.
Subscriptions
You can pause or cancel your subscription anytime from your account, before your next renewal date. Orders already shipped follow this refund policy.
Contact
Questions? Write to us at contact@arcticray.ca.
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Arctic Ray is a dietary supplement. It does not replace a varied and balanced diet or a healthy lifestyle. Consult your healthcare professional before use if you are pregnant, nursing, taking medication or have a medical condition. Keep out of reach of children.